Air Force Operational Test and Evaluation Center
(AFOTEC)

Our help desk operations provide a wide variety of computer-communications systems, software, and services, including:

• answering calls and logging trouble calls
• identifying and classifying problems for resolution
• providing technical assistance to users on hardware and software
• installation, configuration, and testing of hardware and software
• maintaining technical documentation
• managing laptop inventory
• diagnosing equipment and communication problems
• recovering data files
• answering user questions regarding computer operations

We currently provide help desk services to the AFOTEC Customer Support Center, Information and Communications Division, and to other customers, including Sandia National Laboratory as a member of the OAO Corporation Corporate Computer Help Desk team. Our contributions to AFOTEC include end-user support for desktop applications (such as Microsoft Office), operating systems, and hardware.